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How to modify or cancel RentalCover (and what to expect for refunds)

Learn how changes or cancellations to RentalCover work, including timing rules, eligibility, and what happens after modification.

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Written by Sam
Updated over 2 months ago

Before you start

  • Changes/cancellations can depend on where you purchased the protection (direct vs partner).

  • Refund amounts/rules can vary by policy and timing.

If you purchased through Airport Van Rental

If your RentalCover was added through Airport Van Rental during booking, start with Airport Van Rental Support for booking-related changes. (RentalCover may redirect partner-purchased requests back to the partner.)

If you purchased directly from RentalCover

RentalCover’s general process is to log in to your RentalCover Account and choose Modify or Cancel.

Refund timing (general)

RentalCover notes that if eligible and purchased directly, refunds may take 3–10 business days back to the original payment method; credit options may process faster.

Official RentalCover resources

Important: Airport Van Rental is not the insurer and cannot interpret, confirm, or advise on what a RentalCover policy covers (or doesn’t cover). Coverage, limits, exclusions, and eligibility are determined by the specific policy wording and rental agreement terms. For definitive information, please refer to your RentalCover policy documents and RentalCover Support.

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