Step 1: Safety first
If there’s an accident or breakdown, ensure everyone is safe and follow local emergency procedures.
Step 2: Contact the rental company
RentalCover’s guidance is to contact your rental company to report the incident and follow their instructions for roadside assistance, recovery/replacement, and any required reporting.
Step 3: Document everything
Keep records such as:
Photos (vehicle + scene)
Receipts
Rental company communications
Police report (if required/available)
RentalCover notes that claim submission typically requires documentation and that police reports or written statements may be requested depending on the situation/rental company requirements.
Step 4: Don’t arrange unauthorized repairs/towing
RentalCover warns against arranging your own recovery/repair without the rental company’s knowledge, as it may violate rental terms.
Step 5: Submit a claim after final charges are settled
RentalCover’s process generally starts after the rental period ends and damage charges are finalized, at which point you submit the online claim.
Official RentalCover resources
Important: Airport Van Rental is not the insurer and cannot interpret, confirm, or advise on what a RentalCover policy covers (or doesn’t cover). Coverage, limits, exclusions, and eligibility are determined by the specific policy wording and rental agreement terms. For definitive information, please refer to your RentalCover policy documents and RentalCover Support.