Claims are submitted online
RentalCover states that claims must be submitted online and recommends using a computer for easier document upload.
What you’ll need to start
Your RentalCover Reference Number (RentalCover notes this ends with “INS” and is on the confirmation email).
Supporting documents (rental agreement, invoices, proof of payment, etc.)
Typical flow
RentalCover describes a general flow like:
Submit claim via the online form
Claims Team assesses
If approved, you receive a payment link
Payment is completed by electronic transfer
Official RentalCover resources
Important: Airport Van Rental is not the insurer and cannot interpret, confirm, or advise on what a RentalCover policy covers (or doesn’t cover). Coverage, limits, exclusions, and eligibility are determined by the specific policy wording and rental agreement terms. For definitive information, please refer to your RentalCover policy documents and RentalCover Support.