Reimbursement model
RentalCover states the protection is a reimbursable product the rental company charges for damages and RentalCover refunds after claim approval.
Claim status updates
RentalCover indicates they communicate claim updates by email, and describes a multi-step claim journey (submit → assess → payment link → paid).
Typical timelines (general guidance)
RentalCover notes that many claims (except certain types) may take ~5–10 days to process depending on circumstances, and that payment completion may take up to 5 days after bank details are provided.
How payout is delivered
RentalCover states that after approval they send a payment email with a secure link to enter bank details, and delays can occur if details are incorrect.
Official RentalCover resources
Important: Airport Van Rental is not the insurer and cannot interpret, confirm, or advise on what a RentalCover policy covers (or doesn’t cover). Coverage, limits, exclusions, and eligibility are determined by the specific policy wording and rental agreement terms. For definitive information, please refer to your RentalCover policy documents and RentalCover Support.