First, understand what’s happening
RentalCover provides guidance for situations where a rental company says the protection “is not recognized or refused” at the desk.
What you can do at the counter (non-advisory steps)
RentalCover’s article suggests options such as:
Trying another rental company (depending on how/where the protection was purchased), or
Cancelling the protection (see cancellation instructions)
Be prepared: bring your documents
Have your proof of purchase and policy wording available (printed or saved).
Official RentalCover resources
Important: Airport Van Rental is not the insurer and cannot interpret, confirm, or advise on what a RentalCover policy covers (or doesn’t cover). Coverage, limits, exclusions, and eligibility are determined by the specific policy wording and rental agreement terms. For definitive information, please refer to your RentalCover policy documents and RentalCover Support.