Search the email account used at checkout, check its spam and promotions folders, and try Manage Booking. Do not make a second reservation until Airport Van Rental confirms whether the first booking is active.
Some Airport Van Rental screens call the rental company the supplier.
First, check whether the booking was confirmed
Enter the Confirmation Number and Email Address used for the booking, then select Search.
A bank alert, card authorization, or completed checkout screen does not by itself prove that the rental company confirmed the vehicle. Look for:
An Airport Van Rental confirmation number
A confirmed-booking message
A downloadable voucher
A rental company confirmation number, when provided
If the booking status says it is pending or still awaiting confirmation, it is not yet a final rental company confirmation.
Try these steps
Search your inbox for Airport Van Rental, booking, confirmation, and the rental company name.
Check spam, junk, promotions, quarantine, and blocked-sender folders.
Confirm that you are checking the exact email address entered at checkout.
Open Manage Booking, enter the booking number in Confirmation Number and the email address used at checkout in Email Address, then select Search.
If the booking opens, download the latest voucher and verify its status.
If the email address contains a typo or the booking cannot be opened, contact Airport Van Rental.
Do not create a duplicate booking yet
Two active reservations can create separate payment and cancellation obligations. Ask Airport Van Rental to confirm the original status before booking again, especially if you can see a payment authorization.
What to send when you contact Airport Van Rental
Include:
Main driver's full name
Email address used at checkout
Pickup location, date, and time
Airport Van Rental confirmation number, if known
Rental company name, if known
Screenshot of the final checkout message
Payment reference or last four card digits only, if needed to locate the transaction
Never send a full card number, card security code, password, or unmasked identity document through ordinary email or chat.
Quick links
Related articles
Still need help?
Contact Airport Van Rental through the support option shown on the website or with your booking. Say that the confirmation or voucher is missing and include the evidence checklist above.