Airport Van Rental or the rental company may ask for missing or inconsistent information before the rental company can confirm your vehicle. Send only the requested information through the secure or official support path connected to your booking.
Check the rules for your rental company: Each rental company sets its own requirements. Before booking, open Rental Policies for the selected offer. After booking, check the latest voucher. After pickup, follow the signed rental agreement. Some Airport Van Rental screens call the rental company the supplier.
Why you may be contacted
The booking may need clarification about:
Main driver's legal name
Driver age or country of residence
Telephone number
Flight number or expected arrival time
Pickup location
Billing details
An eligibility requirement set by the rental company and shown in the Rental Policies
A request for information does not mean the booking has been declined. It may remain pending until the required details are reviewed.
How to check that the request is genuine
Confirm that the message names the correct booking number, rental company, and trip details.
Open the booking independently through Manage Booking rather than following an unexpected link.
Use the secure link or official support option shown with the booking.
If anything looks unusual, contact Airport Van Rental through the website or your existing booking before replying.
Share information safely
Send only the information requested for the booking.
Do not send a full payment-card number or card security code.
Do not share passwords or one-time login codes.
Do not send unrelated identity documents.
Mask document numbers and sensitive details unless the secure request specifically requires them.
What happens after you respond
The booking remains subject to rental company confirmation. Watch for a confirmed-booking message and voucher; do not rely on a payment alert alone.
If you can see a pending card authorization, your bank controls how it appears and when it is released. Airport Van Rental should first confirm the booking and payment status before you take further action.
Keep this evidence
Save:
The request you received
The booking number
The date and method of your response
A copy of the information sent, with sensitive values masked
Any confirmation or revised voucher received afterward
Quick links
Still need help?
Contact Airport Van Rental through the official support option shown with your booking if you cannot use the secure request, are unsure whether it is genuine, or believe it asks for unrelated information.