1. What if my flight is delayed or rescheduled?
If your flight experiences delays or schedule changes, promptly contact the rental location using the details provided in your booking confirmation. Updating them helps avoid no-show charges or reservation cancellation.
2. Should I inspect the vehicle at pick-up?
Yes, thoroughly inspect the rental vehicle upon pick-up. Check the exterior and interior for any pre-existing damages. Document these clearly with photos and report them immediately to a staff member to avoid future charges.
3. What if I have car troubles during the rental?
In case of mechanical issues or breakdown, contact the rental company immediately using the roadside assistance number in your rental agreement. They will provide guidance, support, and, if necessary, arrange repairs or a replacement vehicle.
4. Can I return the car early?
You can return your rental vehicle earlier than planned; however, note that refunds or adjustments depend on the rental company’s policies. Notify the rental office as soon as possible to confirm applicable fees or adjustments.
5. What if I’m late returning the car?
Returning the vehicle late may result in additional charges. Most providers offer a short grace period (typically 30 minutes), after which hourly or daily rates may apply. Contact your rental location immediately if you're running late.
6. Who is allowed to drive the rental? (Additional drivers)
Only the primary renter and any additional drivers listed in the rental agreement are permitted to operate the vehicle. Additional drivers must meet age and license requirements and may incur extra fees.
7. Can I pick up in one city and return in another (or cross state/country borders)?
One-way rentals and cross-border travel are typically allowed but often incur additional fees. Confirm at booking or notify the rental office in advance to verify permitted locations and fees.
8. What if extra charges appear on my final bill?
Extra charges may include fuel, cleaning, tolls, fines, or damages. Review your bill upon return and immediately discuss any discrepancies with the rental office staff. Keep documentation and receipts to support your inquiry.
9. Can I drive internationally or across borders with the vehicle?
International and cross-border travel may be permitted but require advance notice and approval. Additional documentation and insurance coverage might be necessary. Contact your rental provider before attempting international travel.
10. What if I’m late for pick-up?
If running late for your vehicle pick-up, contact the rental location immediately. They can hold your reservation for a limited time. Failure to notify the rental company could result in your reservation being canceled or considered a no-show.