Airport Van Rental

Overview of what to expect at pickup, during your rental, and when returning the vehicle, including common requirements.

Pick Up, During & Returning The Rental

Protect yourself by ensuring you inspect the car on pickup.

Inspecting The Car On Pick Up, Is a Must!

Steps to take if your rental vehicle has mechanical issues, warning lights, or damage, including who to contact and when.

What Should I Do if the Vehicle Has Issues?

Find out how early returns are handled, whether refunds apply, and what to expect when returning a rental vehicle ahead of schedule.

What Happens if I Return the Vehicle Earlier Than Planned?

Find essential information on handling delays, avoiding issues, and requesting rental period extensions.

What Happens if I'm Late Returning the Vehicle?

Learn who is allowed to drive the rental vehicle, how additional drivers work, and when extra fees may apply.

Who Can Drive the Rented Vehicle? What is an Additional Driver?

Learn whether cross-border driving or international drop-offs are allowed, and what restrictions, fees, or approvals may apply.

Am I Allowed to Drive or Drop Off the Vehicle in a Different City or State?

Learn why post-rental charges may appear, common reasons for them, and what steps to take if you have questions or concerns.

How to Handle Extra Charges After Your Car Rental

Find out if international border crossings are allowed, what permissions may be required, and how restrictions vary by location.

Can I Cross Borders Between Countries with My Rented Car?

Learn the difference between shuttle, transfer, and meet & greet services and what to expect when picking up your vehicle.

Understanding Shuttle, Transfer, and Meet & Greet Services

Understand rental policies for pets and service animals, including cleaning fees, restrictions, and what to confirm before pickup.

Bringing Pets or Service Animals in a Rental Vehicle

Understand what the rental agreement is, what it covers, and why reviewing it at pickup is important before accepting the vehicle.

What is the Rental Agreement, and Why is it Important?

During The Rental Period

Find answers and get help from Intercom Support and Community Experts

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