Contact the rental company’s pickup branch before your scheduled return time. Your original return time still applies unless the rental company approves the change and, when needed, updates your rental agreement.
The rental company is called the supplier on some Airport Van Rental screens. Only that company can approve an extension after you have picked up the vehicle.
Each rental company sets its own extension and late-return rules. Before pickup, check the latest voucher. After pickup, follow the signed agreement and the pickup branch’s confirmed instructions.
What to do now
Find the pickup branch’s contact details on your latest voucher or signed rental agreement. You can retrieve the voucher through Manage your booking.
Tell the branch your current location and the new return date and time you are requesting.
Ask whether the extension is approved, what the revised price will be, and whether your return location or instructions change.
Ask for written confirmation or a revised agreement.
Save the confirmation, revised price, agreement, and any reference number.
A voicemail, unanswered message, or request sent through an unconfirmed channel is not approval. Keep following the contact instructions in your voucher or agreement.
Charges and conditions may change
The rental company may recalculate the rate or apply charges under its rules and the signed agreement. The result can depend on vehicle availability, the length of the extension, branch hours, and the approved return arrangement.
Do not rely on a general grace period. Use the return time and late-return terms in your signed agreement.
Airport Van Rental cannot promise a price or approve an extension after pickup.
If you are already late
Contact the pickup branch as soon as you safely can. Follow its instructions and keep a written record of the time, contact method, and response.
If the vehicle is unsafe to drive or there is an emergency, stop in a safe place and use the emergency or roadside instructions in your agreement. Do not keep driving only to meet the return time.
Related guides
Still need help?
Contact the rental company for an extension, new return time, revised price, or agreement change. Have the signed agreement, pickup branch, current return time, and requested return time ready.
If you cannot find your booking record or supplier details, open the Airport Van Rental Help Center and use the chat button. Have your Airport Van Rental confirmation number and main driver’s name ready.