Have you received unexpected or additional charges after your rental period? Understanding the reasons behind these charges and how to address them is crucial. Below, you'll find guidance on how to identify, clarify, and resolve these charges.
Common Reasons for Unexpected Charges
Extra charges can occur due to various reasons, including:
Duplicate Payments: You might have paid once online and again at the rental counter.
Additional or Optional Services: GPS, child seats, additional driver fees, or extra insurance.
Refundable Deposits: Temporary holds placed on your credit card, released after returning the vehicle.
Dealing with Duplicate or Incorrect Charges
If you suspect duplicate or incorrect charges:
Carefully review your booking receipt, counter receipts, and bank statements.
Verify the names of companies that appear on your statements. AirportVanRental charges will clearly show as such; other charges may come directly from the rental agency or additional service providers.
Charges for Tolls and Traffic Violations
Rental agencies are authorized to charge your card post-rental for tolls, fines, or traffic violations incurred during your rental period. These charges appear after the agency receives notification from relevant authorities.
Tip: Familiarize yourself with local traffic rules and toll payment methods to avoid these charges.
Charges for Damage Not Caused by You
If charged for damages you believe were not your responsibility, verify:
Whether you took detailed photos at vehicle pick-up and return.
If an official vehicle inspection document was completed at pick-up and drop-off.
That charges align with the protection plan you selected.
Having documentation and photos can greatly assist in resolving these disputes directly with the rental agency.
Charges from Unrecognized Companies
Charges from unrecognized companies often relate to services purchased directly at the rental counter. Review your rental agreement carefully for clarity.
Important Note: AirportVanRental charges are specifically labeled "AirportVanRental" on your bank statements. Charges from different names typically originate from rental agencies or related service providers.
Recommended Actions
Immediately contact the rental agency to discuss and clarify any unexpected charges.
Maintain all documentation, including photos, receipts, and agreements, until all charges are resolved.