Open your latest voucher and follow its exact pickup address and instructions. The rental company may use an airport desk, rental-car center, off-airport shuttle, or meet-and-greet process.
Check the rules for your rental company: Each rental company sets its own requirements. Before booking, open Rental Policies for the selected offer. After booking, check the latest voucher. After pickup, follow the signed rental agreement. Some Airport Van Rental screens call the rental company the supplier.
Find the correct instructions
Look on the voucher for:
Rental company name
Exact pickup address
Terminal, level, zone, or counter details
Pickup method
Opening hours
Rental company telephone number
Shuttle or meet-and-greet instructions
Steps to follow after baggage claim
Save the voucher offline before traveling and take a screenshot of the pickup section.
If pickup is at a rental desk
Follow signs to the terminal desk or rental-car center named on the voucher. A rental company may have more than one location near the same airport, so do not rely only on a general map search.
Before joining a line or traveling to another office, compare the displayed rental company name and address with the voucher.
If pickup uses a shuttle
Follow the voucher to the stated shuttle pickup zone.
Look for the shuttle name, logo, or route described there.
Follow any instruction to call after arrival.
If the shuttle does not arrive, use the rental company number on the voucher and follow the stated procedure.
Record the time and location of your calls.
Do not assume that every vehicle with a similar logo serves your booked rental company or location.
If pickup is meet and greet
Follow the named meeting point and contact procedure. A representative may ask you to call or message after baggage claim. Make sure the rental company has a working telephone number for you and that your phone can receive calls or messages at the destination.
If the instructions are missing or do not match
Contact the rental company first for live desk, shuttle, or meet-and-greet directions. Contact Airport Van Rental if the voucher is missing, the location details conflict, or the rental company remains unreachable.
Keep this evidence
Save the voucher, screenshots of the instructions, your arrival location, call log, messages, and any photo showing the desk or pickup zone.
Quick links
Still need help?
Call the rental company using the voucher number while you remain at the stated pickup area when it is safe. If the details conflict or no one responds, contact Airport Van Rental with your exact location and evidence.