You usually reserve a vehicle category, not a guaranteed make, model, color, or license plate. A specific model is guaranteed only if the selected offer and confirmation clearly say so without “or similar” or equivalent wording.
Each rental company manages its own fleet and substitution rules. It may be called the supplier on Airport Van Rental screens. Check the selected offer’s Rental Policies before booking, the latest voucher before pickup, and the signed agreement at the counter.
What “or similar” means
When an offer shows a model followed by “or similar,” that vehicle is an example of the category. The rental company assigns an available vehicle under its terms at pickup.
Do not rely only on the vehicle photo or example model.
Compare the features you need
Before booking, check the offer and Rental Policies for:
Passenger capacity
Luggage capacity
Number of doors
Automatic or manual transmission
Fuel or energy type
Vehicle size or category
Accessibility, cargo, child-seat, or other essential needs
If a feature is essential, ask for written confirmation before pickup. A request does not guarantee availability unless the rental company confirms it under the selected offer’s terms.
If the offered vehicle is different at pickup
Compare the offered vehicle with the category and specifications on your latest voucher.
Tell the counter representative which confirmed specification appears different.
Ask what vehicle or remedy is available under the rental company’s terms.
Review any category, rate, deposit, extra, or protection change before signing.
Keep the voucher, written explanation, and signed agreement.
Do not accept or drive a vehicle you believe is unsafe. Ask the rental company to address the concern before you leave.
Airport Van Rental can review whether the booking record matches the offer confirmed through its platform. The rental company controls its fleet and assigns the vehicle at pickup.
Related guides
Still need help?
At pickup, ask the rental company about the vehicle it can provide. Have your voucher and the essential specification ready.
If the vehicle or charge does not match the confirmed Airport Van Rental booking, open the Airport Van Rental Help Center and use the chat button. Have your confirmation number, voucher, supplier explanation, and photos of the offered vehicle or counter document ready.