We understand you might prefer a particular car make or model when renting a vehicle. However, rental companies typically cannot guarantee a specific make, model, or color due to fleet management and availability constraints.
Rental companies categorize vehicles into groups or classes. Each group includes various makes and models sharing similar features, size, and performance characteristics.
How Does Vehicle Selection Work?
When you make a reservation, you select a vehicle category (e.g., Economy, Compact, SUV, Van), not a specific model. At the time of vehicle pick-up, you will receive a vehicle from the selected category that meets all the specifications outlined in your booking.
For example:
If you reserved an economy vehicle, you might receive any car model classified within the economy category, depending on availability.
Important Notes:
The vehicle provided at pick-up will always align with the class and specifications selected at the time of reservation.
Although the exact vehicle make and model cannot be guaranteed, rest assured that the provided vehicle will fulfill the rental class criteria, ensuring your satisfaction and meeting your travel needs.
Understanding these procedures can help you set appropriate expectations and enjoy a hassle-free rental experience facilitated by AirportVanRental.