Whether you're traveling with a beloved pet or a service animal, it’s important to know your rights, responsibilities, and what to expect when renting a vehicle with AirportVanRental.
🐶 Pets vs. Service Animals: What’s the Difference?
Pets
These are animals traveling for companionship. Most rental agencies, including Enterprise and Avis, allow pets like dogs and cats, but strict policies apply to avoid extra cleaning fees. You’ll need to clean up pet hair and odors or face charges that can exceed $250. For example, Avis specifically warns that failing to clean thoroughly may result in fees up to $450.Service Animals
Legally, service animals (primarily trained dogs, sometimes miniature horses in the U.S.) assist individuals with disabilities. Under U.S. law (ADA), they must be accommodated, even where pets are usually not allowed, and rental companies must waive pet deposits and pet restrictions.
🚘 Traveling with Pets or Service Animals
A) Domestic Rental (within the U.S.)
You can bring a pet, but you may incur cleaning fees if the car isn’t returned in proper condition.
Service animals are guaranteed entry and no extra fees under ADA law.
B) International Travel (Canada & Mexico)
Service Dogs
Canada: Service dogs are allowed in rental cars; denying access can result in fines up to $3,000 .
Mexico: While federal law protects service animals (Guide/Service Dogs), enforcement varies. Some rental locations may still refuse service. It’s best to call ahead.
Pets
Canada: Must have a valid rabies vaccination certificate (except for service dogs), and may need a health certificate and microchipping.
Mexico: You can bring up to two pets per person without fees; additional pets may incur border fees (~1,620 MXN).
✅ Tips to Prepare
Clarify Policies Ahead
Mention during booking whether you're traveling with a pet or service animal.
Ask about extra fees, required documentation, and any vehicle restrictions.
Document Condition Thoroughly
For pets: take interior and seat photos before pickup to avoid disputes if a cleaning fee arises.
For service animals: although no pet fee applies, the company can seek damages if your animal causes damage.
Bring Essential Documentation
Service Animals: Only the handler’s verbal confirmation is legally required in the U.S., but having a certification or letter is helpful.
International Travel:
Canada: Rabies vaccination certificate, possibly health certificate, and microchip info,
Mexico: Health certificate (if not from the U.S./Canada), rabies shot proof, declaration at customs, and pay fees for additional pets.
Plan for Vehicle Cleanliness
Bring blankets or covers, restrict pets to certain areas, use vacuums or car washes before returning.
🔑 Summary Table
Situation | Pet Policy | Service Animal Policy |
Within U.S. | Allowed; cleaning fees apply | |
To Canada | Allowed with proper documentation | |
To Mexico | Allowed; up to 2 pets w/ documentation; fees for extras | Legal protections are limited; access generally relies on provider discretion. |
ℹ️ Final Reminders
Always identify your needs directly with the rental agency avoid surprises.
Cleaning or damage charges may still apply, even for service animals, if vehicle cleanliness or condition is affected.
Internationally, regulations vary, bring all required documents and confirm policies before departure.
If you have more questions or need specific clarification, feel free to reach out to AirportVanRental customer service. We’re here to help make your journey as smooth and accommodating as possible!