Contact Airport Van Rental before pickup. A minor name correction may be possible, but replacing the main driver is a material change and may require a new rental company quote or a new booking.
Check the rules for your rental company: Each rental company sets its own requirements. Before booking, open Rental Policies for the selected offer. After booking, check the latest voucher. After pickup, follow the signed rental agreement. Some Airport Van Rental screens call the rental company the supplier.
Why the main driver's name matters
The person named as the main driver must meet the rental company's eligibility rules. At pickup, the name on the booking should match the driver's license, identification, and any payment card that the rental company requires in the main driver's name.
A vehicle cannot be transferred to a different driver without approval because eligibility and price may depend on:
Driver age
Country of residence
License type and how long it has been held
Identification documents
Payment-card eligibility
Rental company and location rules
How to request a correction or change
Open the latest booking confirmation.
Contact Airport Van Rental as soon as you notice the problem.
Provide the booking number, the name currently shown, and the correct legal name.
Explain whether this is a spelling correction or a different person will collect the vehicle.
Review any revised price, rental company, vehicle, payment, or cancellation terms.
Wait for a revised confirmation or voucher before traveling under the new name.
Airport Van Rental must confirm whether the rental company treats the request as a correction, modification, or replacement booking. Do not assume a desk agent can fix it at pickup.
An additional driver is different
Adding an additional driver does not replace the main driver. The main driver still needs to appear at pickup and meet the confirmed requirements unless a revised voucher says otherwise.
After pickup, every person who drives must be approved by the rental company and listed on the signed rental agreement.
Protect your information
Send only what is needed to verify the name. Do not send an unmasked payment card, card security code, password, or unnecessary identity document through ordinary email or chat.
Keep this evidence
Save the original voucher, your correction request, Airport Van Rental's response, and the revised voucher or replacement-booking confirmation.
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Still need help?
Contact Airport Van Rental before pickup and state clearly whether you need a spelling correction or a different main driver. Do not wait until you reach the rental desk.
