Start by identifying who charged you. Airport Van Rental, the rental company, RentalCover, and a toll or violation administrator handle different transactions and cannot all reverse one another’s charges.
Do not treat every pending card amount as a completed extra charge. Ask your bank whether the amount is a pending authorization or a posted transaction.
Each rental company sets its own charge rules and may be called the supplier on Airport Van Rental screens. Compare the selected offer’s Rental Policies, latest voucher, signed agreement, and final invoice for the stage when the charge arose.
Check the transaction and documents
Note the merchant name, amount, currency, date, and whether the transaction is pending or posted.
Compare the Airport Van Rental receipt, latest voucher, signed rental agreement, return receipt, and final rental invoice.
Check whether the amount appears on an invoice or notice.
Keep photos, condition reports, fuel or charge records, mileage, toll records, and relevant messages.
Send only the necessary evidence to the company that owns the charge.
Who should review it?
Airport Van Rental
Contact Airport Van Rental about an amount collected through its booking platform or a mismatch between the confirmed booking record and that transaction.
Rental company
Contact the rental company about its deposit authorization, counter extras, fuel or charging, cleaning, mileage, late or early return, damage, toll administration, or other agreement-based charge.
Ask for an itemized final invoice, the agreement term used, and supporting evidence.
RentalCover
Use the RentalCover Help Center for a RentalCover policy charge, policy change, or claim question. A rental-company damage charge and a RentalCover claim are separate reviews.
Toll, parking, traffic, or other administrator
Use the contact and dispute instructions on the notice. Ask the rental company to explain any separate administration fee shown on its invoice.
Protect your information
Hide unrelated transactions and unnecessary card digits before sharing a statement. Never send a full card number, security code, password, or unneeded identity document through ordinary chat or email.
Keep every case reference and written response. No universal dispute result or response time applies.
Related guides
Still need help?
Contact the merchant that owns the charge first. Have the agreement, voucher, final invoice, amount, date, and supporting evidence ready.
For an Airport Van Rental transaction or booking-record mismatch, open the Airport Van Rental Help Center and use the chat button. Do not send full payment-card details.