Start with where you purchased the protection. Airport Van Rental handles requests for RentalCover added through an Airport Van Rental booking. RentalCover handles protection purchased directly from RentalCover.
A change or cancellation is not complete until you receive confirmation.
If you purchased through Airport Van Rental
Provide:
Your Airport Van Rental booking number
The main driver’s name
The pickup date and location
Your RentalCover reference, if available
The change you want to request
Airport Van Rental can explain the options available for the booking. It cannot promise eligibility, a refund, or a completion time before the request is reviewed.
Do not assume that cancelling the vehicle booking also cancels RentalCover protection. Look for a separate cancellation confirmation for each product.
If you purchased directly from RentalCover
Use the instructions in your RentalCover account or the RentalCover Help Center.
RentalCover’s change or cancellation guide explains the direct-purchase process. Its cancellation rules explain how eligibility can vary.
What happens to the payment?
Any refund depends on the purchase channel, policy terms, timing, payment method, and status of the protection.
Use the cancellation confirmation and provider message as the source of truth. If a refund is approved, that message should identify the destination and any available tracking information.
Your bank can explain a pending or completed transaction. It cannot decide whether a RentalCover cancellation is eligible.
Save your evidence
Keep:
The booking and RentalCover references
The original confirmation and policy documents
The change or cancellation request
The date and channel used
The cancellation confirmation
Any refund message or transaction reference
Do not send a full card number, security code, password, or unmasked identity document through ordinary chat or email.
Still need help?
If you purchased through Airport Van Rental, open the Airport Van Rental Help Center and use the chat button. Have your booking number and RentalCover reference ready.
If you purchased directly from RentalCover, use the RentalCover Help Center. The rental company cannot change a separate RentalCover purchase.