Submit the claim through RentalCover’s official online form. RentalCover reviews the evidence, decides the claim, and explains any approved payment path.
Airport Van Rental cannot submit or approve a claim for you.
1. Find your RentalCover reference
Check your RentalCover confirmation email and policy documents. Keep the reference exactly as shown.
If you cannot find it, use the RentalCover Help Center before creating a duplicate claim.
2. Gather the requested documents
The claim form may request:
The signed rental-company agreement
The final rental invoice
A damage, repair, or incident report
Proof of the amount charged or paid
Photos and relevant messages
A police or authority report, when applicable
Driver identification requested through the secure form
Review the RentalCover claim document checklist.
The rental company is called the supplier on some Airport Van Rental screens. Contact it for missing rental, vehicle, incident, or invoice records.
When a claim involves a rental-company rule or charge, check the document for that stage: the selected offer's Rental Policies before booking, the latest confirmed voucher and its offer-specific rules before pickup, and the signed rental agreement after pickup. Those documents govern the rental-company side; your issued RentalCover policy and RentalCover's claim decision control the claim.
3. Start the claim
Use the official RentalCover claim form. Enter the requested information carefully and upload readable files.
Do not send a password, security code, full card number, or unnecessary unmasked identity document through ordinary chat or email. Follow the secure form’s instructions about which document details must remain visible.
4. Save the confirmation
Keep:
Your claim reference
The submission confirmation
A copy of every uploaded file
Every request or reply from RentalCover
Any updated rental-company invoice or payment record
If RentalCover asks for more information, reply through the channel connected to the claim.
5. Follow the payment instructions for your claim
An approved claim may be paid to the rental company or reimbursed to you. RentalCover will explain which path applies.
Do not assume that submitting a claim guarantees approval or a particular payment method.
Still need help?
Use the RentalCover Help Center for claim-form, evidence, status, or decision questions. Have your policy and claim references ready.
Contact the rental company for its agreement, incident report, or final invoice. Contact Airport Van Rental only for an Airport Van Rental booking or payment record needed for the claim.