RentalCover manages the status, assessment, decision, and payment for its claims. Check the messages attached to your claim and reply through the channel RentalCover provides.
Airport Van Rental cannot approve a claim, change a decision, or confirm when payment will arrive.
How to check your claim
Find your claim confirmation and RentalCover reference.
Check the email address and phone number used for the claim.
Review any request for more information or documents.
Reply through the secure link or contact method connected to the claim.
Keep copies of each message and file you send.
Processing time varies with the claim type, location, complexity, and whether the required evidence is complete. Use the estimate RentalCover gives for your specific claim.
How an approved claim may be paid
An approved claim may follow more than one payment path.
RentalCover may pay the rental company directly. In another case, RentalCover may ask you to receive reimbursement after you have paid an eligible amount. Your policy, claim decision, and payment message explain which path applies.
If RentalCover asks for bank details, use only the secure payment page connected to your verified claim. Review RentalCover’s approved-claim payment guidance before entering information.
Do not enter bank details through an unexpected message. Do not share a password, PIN, security code, or full card number by ordinary email or chat.
If the status has not changed
Check whether RentalCover is waiting for:
A rental-company invoice or damage report
Proof of payment
A police or authority report
A clearer or complete document
A response to a claim question
If nothing is outstanding, contact RentalCover with your claim reference. Airport Van Rental can supply booking records it created, but it cannot move a claim forward.
Still need help?
Use the RentalCover Help Center for a claim-status, decision, or payment question. Have your claim reference, policy reference, latest RentalCover message, and any requested document ready.
Contact the rental company if RentalCover needs a rental-company invoice, incident report, or charge record. Contact Airport Van Rental only for a missing Airport Van Rental booking or payment record.