Open Manage Booking to check whether your reservation has a change option. If it does not, contact Airport Van Rental before pickup. A requested change is not confirmed until you receive an updated confirmation or revised voucher.
Check the rules for your rental company: Each rental company sets its own requirements. Before booking, open Rental Policies for the selected offer. After booking, check the latest voucher. After pickup, follow the signed rental agreement. Some Airport Van Rental screens call the rental company the supplier.
Changes that can affect the booking
Contact Airport Van Rental if you need to change any of these details:
Pickup or return date or time
Pickup or return location
Vehicle category
Main driver or driver details
Driver age or country of residence
Flight information
Optional extras or protection selection
Depending on the rental company and requested change, Airport Van Rental may need to reprice the rental or create a new booking. Availability and the original rate are not guaranteed.
How to request a change
Enter the Confirmation Number and Email Address used for the booking, then select Search.
Open Manage Booking, enter the booking number in Confirmation Number and the email address used at checkout in Email Address, then select Search.
Use the available change option, or contact Airport Van Rental with the exact details you want changed.
Ask whether the request will modify the current booking or replace it with a new one.
Review the rental company, location, vehicle category, total price, payment breakdown, deposit information, mileage, and cancellation terms.
Confirm only after you understand the revised terms.
Wait for an updated confirmation and voucher.
Check that the old booking is no longer active if a replacement booking was created.
Before you accept a revised booking
Compare the old and new documents side by side. Check:
New total price
Amount already paid
Amount due now, if any
Amount due at pickup
Cancellation deadline and nonrefundable amounts
Rental company and pickup instructions
Security-deposit or authorization requirement
Fuel, mileage, geographic-use, and age rules
Do not assume a previous payment, extra, or cancellation term automatically transfers. The revised documents should state what applies.
Who handles the change?
Before pickup, Airport Van Rental handles the booking record unless your voucher gives a different instruction. A rental-desk employee may be unable to change the Airport Van Rental reservation.
After you sign the rental company's rental agreement and collect the vehicle, requests about the active rental must follow that agreement and be handled with the rental company.
Keep this evidence
Save the original voucher, requested changes, any quoted price, the revised voucher, and confirmation that an old booking was cancelled or replaced.
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Still need help?
Contact Airport Van Rental before pickup with your confirmation number and the exact change requested. Do not travel using the new details until they appear on a revised confirmation or voucher.