Call the rental company as soon as you know you may be late. Use the telephone number on your voucher, ask whether the vehicle can still be collected, and contact Airport Van Rental if the booking must change.
Check the rules for your rental company: Each rental company sets its own requirements. Before booking, open Rental Policies for the selected offer. After booking, check the latest voucher. After pickup, follow the signed rental agreement. Some Airport Van Rental screens call the rental company the supplier.
What to do before the scheduled pickup time
Expand Flight Information, then enter the airline and flight number when available.
Open your latest voucher.
Call the rental company using the number shown there.
Give the rental company confirmation number, Airport Van Rental booking number, main driver's name, and original pickup time.
Share your flight number and a realistic arrival time when relevant.
Ask whether the desk, shuttle, or meet-and-greet service will operate when you arrive.
Ask the rental company to note the delay and confirm whether the vehicle will remain available.
Record the representative's name and what they told you.
A flight number does not guarantee the vehicle will be held
Providing a flight number can help the rental company identify a delay, but the late-arrival and no-show rules attached to your selected offer and voucher still apply. The rental company's opening hours and pickup window also matter.
Do not assume an airline delay automatically changes the booking.
Contact Airport Van Rental as well when
The pickup date or location must change
The rental company says the reservation must be modified or rebooked
The rental company cannot find the booking
The office will be closed when you arrive
You cannot reach the rental company
The rental company says the vehicle will not be held
Airport Van Rental handles changes to the pre-pickup booking. The rental company controls the desk, vehicle hold, shuttle, and after-hours pickup operation.
Keep this evidence
Save:
Airline delay or cancellation notice
Call log and message history
Name of each rental company representative
Updated arrival estimate
Any written confirmation that the booking remains active
Any revised voucher issued by Airport Van Rental
Do not make a duplicate booking until you know whether the original remains active.
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Still need help?
If you cannot reach the rental company or the booking must change, contact Airport Van Rental through the support option shown with your booking. Include your updated arrival time and the evidence above.