Check the category wording on your voucher. If it says a named model or similar, the rental company may provide a different make or model that meets the confirmed category; a material downgrade or unsuitable vehicle should be documented before you accept it.
Check the rules for your rental company: Each rental company sets its own requirements. Before booking, open Rental Policies for the selected offer. After booking, check the latest voucher. After pickup, follow the signed rental agreement. Some Airport Van Rental screens call the rental company the supplier.
Compare the vehicle with your booking
Check the features that matter to the confirmed category and your trip:
Passenger and seat capacity
Luggage capacity
Transmission
Number of doors
Fuel or charging type
Drivetrain, when confirmed
Accessibility requirement, when confirmed
Any feature expressly stated on the voucher
A different logo, color, or model name is not automatically a downgrade. The category and confirmed characteristics matter.
If the offered vehicle is suitable
Ask the rental company to identify its category.
Confirm whether the price or agreement will change.
Read the rental company agreement before signing.
Inspect the vehicle and record its condition.
Keep the final signed agreement.
After you sign and accept the vehicle, the rental company agreement governs the active rental and any accepted local changes.
If the vehicle is a downgrade or does not meet your needs
Explain the specific confirmed feature that is missing.
Ask whether the booked category, another suitable vehicle, or another remedy is available.
Ask the rental company to record in writing that the booked category is unavailable.
Contact Airport Van Rental from the desk before signing for a materially different vehicle or renting elsewhere.
Do not accept an added charge or refund promise unless it is shown in writing.
Airport Van Rental can review the confirmed offer and voucher. The rental company controls the available fleet and the agreement offered at the desk.
Keep this evidence
Save:
Voucher and booked-category description
Photos of the offered vehicle
Offered vehicle category and key specifications
Rental company's written explanation
Any revised price or agreement
Support messages and call times
Quick links
Related articles
Still need help?
Contact Airport Van Rental before leaving the location. State which confirmed characteristic is missing and send the voucher and evidence above.