Contact the rental company or return location as soon as possible. Airport Van Rental does not possess or control the rental company’s vehicles or lost-property storage.
Check the process for your rental company: Lost-property handling, storage, collection, and shipping rules vary. Use the contact details on the latest voucher or signed rental agreement. Some Airport Van Rental screens call the rental company the supplier.
Tell the rental company exactly what to look for
Provide:
Rental-agreement number
Main driver’s name
Vehicle details, if known
Return date and time
Exact return location and parking area, if known
Clear description of the item and where it may have been left
A safe contact method
Do not include device passwords, account credentials, or other unnecessary sensitive information.
Check other possible locations
Also contact or search any place visited around the return, such as:
Return shuttle or transfer vehicle
Rental counter or waiting area
Parking area
Airport or station lost-and-found
Hotel
Taxi, rideshare, or public transport used after return
The rental vehicle may already have been cleaned, moved, or rented again.
Arrange collection or shipping with the rental company
Ask about identification requirements, collection hours, authorized pickup, storage rules, and shipping options. The rental company may require payment for shipping or handling; confirm the terms before agreeing.
Do not travel into a restricted vehicle or parking area to search on your own.
Secure urgent or sensitive items now
For a phone, payment card, passport, keys, medication, or confidential material, take the appropriate protective steps immediately. Contact the card issuer for a missing payment card and the relevant issuing authority for a missing passport or identity document.
Information checklist
Rental company and return-location contacts attempted
Date and time of each contact
Item description
Return location and vehicle details
Collection or shipping instructions
Lost-property reference number, if supplied
Quick links
Related articles
Still need help?
Continue working with the rental company or return location because it controls the vehicle and lost-property process. Airport Van Rental can help identify the rental company and booking details but cannot search, hold, ship, or guarantee recovery of an item.