Request the final rental invoice from the rental company. Airport Van Rental can provide information about a booking payment, but the rental company normally issues the signed agreement, return receipt, and final invoice.
Check the rules for your rental company: The rental company issues its final invoice under the signed rental agreement. Some Airport Van Rental screens call the rental company the supplier.
Ask the right company for the document
Rental company: Signed rental agreement, vehicle return receipt, final rental invoice, deposit activity, and rental company-added items
Airport Van Rental: Booking confirmation, voucher, and receipt or record for an amount paid through the Airport Van Rental booking service
RentalCover: RentalCover policy and claim documents
Request the rental company invoice
Use the rental company’s receipt process or contact the return location using the information on the signed agreement or voucher. Provide:
Rental-agreement number
Main driver’s name
Pickup and return locations
Pickup and return dates
Vehicle details, if requested
Do not send a full card number or card security code.
Compare your documents
Check the final invoice against the Airport Van Rental voucher and signed rental-company agreement. Review:
Rental dates and times
Base rate and taxes
Optional products accepted at the counter
Fuel, charging, mileage, or one-way items
Deposit authorization, release, or adjustment
Any post-rental line item
A pending deposit authorization is not the same as a completed rental charge.
Evidence checklist
Booking confirmation and voucher
Signed rental agreement
Return receipt
Final rental company invoice
Masked card statement, if needed
Relevant receipts and messages
Quick links
Related articles
Still need help?
Contact the rental company first for its final invoice and return records. Contact Airport Van Rental if you need a booking-payment record, the rental company remains unresponsive after reasonable attempts, or the invoice appears inconsistent with the confirmed booking. Contact RentalCover for its policy or claim documents.
