Start by identifying the merchant, amount, currency, date, and transaction status. Then ask the rental company for an itemized final invoice and the records supporting the exact line item you dispute.

Check the rules for your rental company: Post-rental charges vary. Compare the signed rental agreement, return record, final invoice, and card statement. Some Airport Van Rental screens call the rental company the supplier.

Confirm whether the transaction is pending or completed. The merchant name on the statement may differ from the rental company brand shown at pickup, so compare the amount and date with your rental documents.

Do not share a full card number, card security code, or unrelated account activity.

Post-rental items can include:

This list does not confirm that an amount is valid. Use the signed rental agreement and evidence for your rental.

Ask the rental company for the signed agreement, checkout and return records, final invoice, calculation, and the clause supporting the amount. For damage, request the available condition records, photos, or damage report.

Identify the exact line item and explain why you dispute it. Attach only relevant evidence.

Keep the original files and send copies.

Contact the rental company first for charges created under the signed rental agreement. Contact Airport Van Rental if the amount relates to a booking payment, appears to duplicate an amount shown as paid on the voucher, or the rental company remains unresponsive. Contact RentalCover only about a RentalCover policy or claim.