First check whether the deposit is a pending authorization or a completed charge. The rental company controls the release, while your bank controls when the available credit or funds are restored.

Check the rules for your rental company: Deposit amount, authorization type, deductions, and release process vary. Use the selected offer's Rental Policies, latest voucher, signed rental agreement, and final invoice. Some screens call the rental company the supplier.

A pending authorization can reduce your available credit or funds without becoming a completed charge. When released, it may disappear from the account rather than appear as a separate refund.

A completed charge that is later credited follows a different process. Check the transaction status, merchant name, amount, currency, and date in your account.

Request:

Use the rental company contact details on the signed rental agreement or voucher.

Give the bank the merchant name, amount, authorization date, and any rental company release information. The bank can explain the transaction status and its own processing steps.

There is no universal release time. Timing can depend on the rental company, bank, card type, currency, and transaction status.

Contact Airport Van Rental if the rental company remains unresponsive, says the rental is closed but cannot document the release, or the completed amount does not match the final invoice.

Mask full card numbers, card security codes, and unrelated transactions.

Contact the rental company first to close the agreement and document the release. Contact your bank for the account status and processing details. Airport Van Rental can help escalate a rental company issue but cannot directly release a rental company-held authorization.