A rental company may classify the booking as a no-show when the vehicle is not collected under the pickup conditions stated in the selected offer and voucher. The exact definition and financial outcome are rental company- and rate-specific.
Check the rules for your rental company: Each rental company sets its own requirements. Before booking, open Rental Policies for the selected offer. After booking, check the latest voucher. After pickup, follow the signed rental agreement. Some Airport Van Rental screens call the rental company the supplier.
Situations that may be treated as a no-show
Example only. Read Cancellation in the supplier rules attached to your selected offer.
Cancellation deadlines, fees, hold times, refund rules, and prepaid terms vary by rental company and offer.
Depending on the confirmed rules, this can include:
Not arriving at the booked location and time
Arriving after the rental company's accepted pickup window without an approved arrangement
The main driver not appearing
Not completing pickup because a disclosed document, eligibility, or payment-card requirement was not met
Not collecting the vehicle at all
Only the terms attached to your booking can confirm whether a specific event is a no-show. Do not assume that every late or failed pickup receives the same treatment.
What to do if you may miss pickup
Call the rental company before the scheduled pickup time.
Give the booking details and your realistic arrival time.
Ask whether the reservation will remain active and whether any action is required.
Contact Airport Van Rental if the date, time, location, or booking must change.
Save written confirmation of any approved late-arrival arrangement.
If pickup has already been missed
Contact the rental company and ask whether the reservation is still active.
Contact Airport Van Rental with the rental company's response.
Ask whether the original booking can still be used, must be changed, or has been closed.
Review current availability and price before accepting any replacement.
Do not assume a separate rental cancels the original booking.
What can happen to the payment?
The offer and voucher determine whether any amount is refundable, partly refundable, or nonrefundable after a no-show. Airport Van Rental must review the booking terms, timing, rental company record, and evidence before confirming an outcome.
Keep this evidence
Save:
Voucher and Rental Policies
Proof of arrival time or travel disruption
Call logs and messages
Names of rental company representatives
Written late-arrival approval or refusal
Any cancellation or replacement-booking confirmation
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Still need help?
Contact both the rental company and Airport Van Rental as soon as possible. Include your booking number, actual or expected arrival time, and the evidence above.