Check the exact location, local time, opening hours, and after-hours instructions on your voucher. Try the rental company contacts shown there, then contact Airport Van Rental before you leave or rent elsewhere.
Check the rules for your rental company: Each rental company sets its own requirements. Before booking, open Rental Policies for the selected offer. After booking, check the latest voucher. After pickup, follow the signed rental agreement. Some Airport Van Rental screens call the rental company the supplier.
Confirm that you are in the right place
Check:
Rental company name and exact address
Terminal, level, desk, shuttle stop, or meet-and-greet point
Local date and time
Opening and holiday hours shown on the voucher
Any after-hours arrival or telephone instructions
A nearby office for the same brand may not hold your reservation.
Try the rental company
Call each rental company number shown on the voucher.
Listen to the complete recorded message for after-hours instructions.
Check for a text, email, or messaging instruction connected to the booking.
Follow any stated shuttle or meet-and-greet procedure.
Record the time and result of each attempt.
When possible, take a photo showing the closed desk or stated pickup location.
The rental company controls the desk, shuttle, vehicle hold, and after-hours operation.
Contact Airport Van Rental
Use the support option shown with your booking. Provide:
Airport Van Rental and rental company confirmation numbers
Rental company name and exact location
Scheduled and actual arrival times
The opening hours shown on the voucher
Steps already taken
Call log, messages, and photos
Airport Van Rental can check the pre-pickup booking and help determine whether a late pickup, corrected location, change, or replacement booking is possible. No alternative is confirmed until you receive written details.
Before arranging another vehicle
Ask whether the original booking remains active and whether a change has been authorized. A walk-up rental does not automatically cancel the original reservation and does not guarantee reimbursement.
Keep every receipt and signed agreement if you must make another arrangement.
Keep this evidence
Save:
Voucher and Rental Policies
Photo of the stated pickup location or closed desk
Call log, voicemail details, and messages
Names of any rental company or support representatives
Written alternative-pickup or replacement instructions
Receipts and signed agreement for any replacement rental
Safety first
Do not remain in an unsafe, isolated, or restricted area. Move to a staffed public place and remain reachable while you contact the rental company and Airport Van Rental.
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Still need help?
Contact Airport Van Rental through the support option shown with your booking. Include your exact location, arrival time, and the evidence checklist above.