Use this page to find the right guide for each stage of your rental.
Each rental company sets its own rules and is called the supplier on some Airport Van Rental screens. Use the selected offer’s Rental Policies before booking, the latest voucher before pickup, and the signed rental agreement after pickup.
Who handles what?
Airport Van Rental: Your booking record, confirmation, voucher access, and a mismatch between the confirmed offer and booking record.
Rental company: Pickup, the signed agreement, the vehicle, approved drivers, extensions, roadside instructions, return, and rental-company charges.
RentalCover: Its policy wording, policy changes, claims, claim decisions, and claim payments.
Before pickup
Understand Can I choose a specific vehicle make or model?.
If your flight or arrival changes, use the supplier contact details and late-arrival instructions in the latest voucher.
At pickup
During the rental
If the vehicle may be unsafe or has a warning, breakdown, key, tire, or other problem, follow What should I do after an accident, breakdown, theft, damage, or warning light?.
Before changing your route or return branch, check Where may I drive, and can I return the vehicle somewhere else?.
Contact the rental company before changing any agreed driver, location, date, or time.
Return and after the rental
Keep the latest voucher, signed agreement, condition photos, return receipt, final invoice, and important messages until the rental and any charge question are resolved.
Still need help?
Use the rental company’s number on the latest voucher or signed agreement for vehicle, pickup, during-rental, or return help.
For a booking-record question, open the Airport Van Rental Help Center and use the chat button. Have your confirmation number, main driver’s name, rental dates, and the document or screenshot you need explained ready.